NCFE Customer Service in Health and Social care Settings

CERTIFICATE IN CUSTOMER SERVICE FOR HEALTH AND SOCIAL CARE SETTINGS

 

                                                                                        FUNDING               Available fully funded

 

                                                                                  COURSE DELIVERY  Online  OR Paper-based

                                                                                        COURSE DURATION            6 Weeks

                                                                                       AWARDING BODY                NCFE CACHE

Level Two

The best healthcare providers thrive by creating positive working relationships with patients, families and residents. This fully online level 2 Certificate in Customer Service for Health and Social Care Settings is designed to help you develop these positive working relationships. You will learn about customer expectations and how to adapt environments and your communication styles for customers with specific needs. You’ll also gain a better understanding of what makes effective teams work.

 

COURSE CONTENT

Understanding customer expectations in health and social care settings

How to identify the types of customers who interact with health and social care services

Different communication methods used in health and social care settings

How to provide a safe, welcoming and inclusive environment for diverse needs

 

 

To request this course please call or email MSD Independent Ltd

 

Office Tel :01656 502059 email: [email protected]

To Book this course please complete the Request form and send it to [email protected] or 
call our office on 01656 502059 for further details.