NCFE LEVEL 2 CUSTOMER SERVICE

NCFE LEVEL 2 CUSTOMER SERVICE

In order to have a truly successful business, you need to provide good customer service. It is believed that

96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back.

The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

Benefits

• Achieve a nationally recognised Level 2 qualification

• Evidence your competency to employers

• Further your personal and professional development

• Learn at a time that suits you without the need to attend college

• Improve your understanding of how to successfully handle complaints

• Reduce the risk of complaints

What you will learn

• Principles of Customer Service and Delivery

• Understand Customers

• Understand Employer Organisations

 

Course duration 6 weeks

 

 

To request this course please call MSD Independent Ltd

 

Office Tel :01656 502059 email: [email protected]

To Book this course please complete the Request form and send it to [email protected] or 
call our office on 01656 502059 for further details.